Last updated: 6 October 2026
This policy explains how orders are prepared, shipped and delivered, including information about processing times, shipping costs, tracking and international deliveries.
Table of Contents
- Production and Order Processing
- Shipping Destinations
- Shipping Costs
- Delivery Times
- Order Tracking
- Customs, Duties and Taxes
- Incorrect Shipping Information
- Lost or Damaged Parcels
- Contact
1. Production and Order Processing
Our garments are available either as made-to-order pieces or ready-to-ship items.
Made-to-order garments are produced after your order has been placed. Production times vary depending on the garment and current workload. Estimated production times are provided on product pages whenever possible. If there is a significant delay, you will be contacted by email.
In-stock garments are usually prepared for dispatch within a few business days after payment has been confirmed.
If your order contains both made-to-order and in-stock items, the order may be shipped together once all items are ready, unless otherwise agreed.
2. Shipping Destinations
We currently ship to most countries within Europe.
If shipping is not available to your location during checkout, please contact us and we will do our best to assist.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on the destination and selected shipping method.
The total shipping cost will always be displayed before payment is completed.
4. Delivery Times
Delivery times vary depending on whether an item is made to order or already in stock.
The estimated production time (if applicable) is displayed on the product page. Once an order has been dispatched, delivery time depends on the destination country and shipping carrier.
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including customs processing, weather conditions, public holidays or carrier delays.
5. Order Tracking
Where available, tracking information will be provided by email once your order has been shipped.
6. Customs, Duties and Taxes
For orders shipped outside the European Union, customs duties, import taxes or other local charges may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated otherwise.
7. Incorrect Shipping Information
Please ensure that your shipping address is correct when placing an order.
We cannot be responsible for delays, losses or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
8. Lost or Damaged Parcels
If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible at info@nagaya.si.
We will work with the shipping carrier to investigate the issue and find an appropriate solution.
9. Contact
For any questions regarding shipping, please contact:
Email: info@nagaya.si