Privacy Policy

Last updated: 6 October 2026

Your privacy matters. We collect only the data necessary to operate the website, process orders and provide support, and we do not use analytics or behavioural tracking.

Table of Contents

  1. Introduction
  2. What Data We Collect
  3. How We Use Your Data
  4. Newsletter
  5. WooCommerce Orders
  6. Payments
  7. Cookies
  8. Data Sharing
  9. Data Retention
  10. Data Security
  11. 11. Your Rights
  12. Contact
  13. Changes to This Policy

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected when you visit nagaya.si, purchase products, subscribe to the newsletter, or contact us.

The website is operated by Nagaya (“we”, “us”, “our”).

We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. What Data We Collect

Depending on how you use the website, we may collect the following information:

When you place an order

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number (if provided)
  • Order details
  • Payment-related information necessary to process the order

When you subscribe to the newsletter

  • Email address

When you contact us

  • Name (if provided)
  • Email address
  • Information included in your message

Technical data

When you visit the website, certain technical information may be automatically logged by our server for security and maintenance purposes, such as:

  • IP address
  • Browser type
  • Operating system
  • Date and time of access

These logs are not used for profiling, advertising, or analytics.

3. How We Use Your Data

We use personal data only where necessary to:

  • Process and fulfil orders
  • Communicate about orders and customer support requests
  • Deliver purchased products
  • Send newsletters to users who have subscribed
  • Meet legal and tax obligations
  • Protect the security and integrity of the website

4. Newsletter

If you subscribe to the newsletter, your email address will be used solely to send updates about new collections, products, events, and related information.

You may unsubscribe at any time using the unsubscribe link included in newsletter emails or by contacting us directly.

5. WooCommerce Orders

Order information is stored in the WooCommerce system to process purchases, provide customer support, maintain business records, and comply with legal accounting obligations.

We retain order information for as long as required by applicable tax, accounting, and consumer protection laws.

6. Payments

Payment transactions are processed by third-party payment providers. We do not store full payment card details on our servers.

Payment providers process personal data according to their own privacy policies and security standards.

7. Cookies

The website uses only cookies that are necessary for its operation.

These may include:

  • Shopping cart functionality
  • Customer login sessions
  • Security-related cookies
  • WooCommerce functionality cookies

The website does not use cookies for analytics, advertising, behavioural profiling, or visitor tracking.

For more information, read our Cookie Policy.

8. Data Sharing

We do not sell, rent, or trade personal data.

Personal data may be shared only when necessary with:

  • Payment service providers
  • Shipping and delivery providers
  • Technical service providers who assist in operating the website
  • Public authorities where required by law

All third parties are expected to process personal data securely and only for the purposes necessary to provide their services.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy and to comply with legal obligations.

Newsletter subscriber information is retained until the subscriber unsubscribes.

Order data may be retained for longer periods where required by accounting, tax, or consumer protection legislation.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Rights

Under applicable data protection law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

12. Contact

For questions regarding this Privacy Policy or your personal data, please contact:

Email: info@nagaya.si

13. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or website functionality. The latest version will always be available on this page.